Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to increased demand. This applies to order returns, and the speed at which your return is delivered back to us.
If your order return is showing as delivered, but you have not received your refund after 10 business days, please contact our customer support team.
Before submitting a request for help, please make sure you have reviewed the following:
1. Delivery To Warehouse: Please check that you have allowed the full time for your return to deliver back to our warehouse. Depending on where you live, return deliveries can take up to 7 business days to deliver back to our warehouse. If you have sent your return back to our warehouse and it is has been in transit for longer than 7 business days, then please contact your carrier.
2. Warehouse Processing: Once your return is received by our warehouse it can take up to 7 to 14 business days to process your return.
3. Refunds: Depending on your financial institution refunds can take an additional 7 to 14 business days to be fully refunded back to your account. Please note that Paypal can take up to 30 days for a refund to appear back in your account.
Please note: Once you have received email confirmation from Frederick's that your refund has been processed, the time frame at which your refund returns back to you is outside of our control. Please check with your financial institution on the time frame to which they release your refund back to your account prior to contacting Frederick's customer support.
4. Store Credit: To view your store credit please log into your account using the same email you used at checkout.
Any Store Credit applied to your account will be automatically applied at check-out during your next purchase with Frederick's. Any remaining balance will be used on any following purchases. If you do not have enough store credit to complete your next purchase, then credit card or Paypal can be used for the remaining balance.
If you reviewed the above and still need help, then please click on the "Submit a Request" button for further assistance.