Frederick's of Hollywood provides industry standard security to ensure your personal information is kept secure while shopping online.
Our security certificate (SSL) is and will always be up to date, and we will always provide a secure online shopping experience.
If however you receive an error message, stating the our website is not secure, please follow the below steps to ensure you are receiving a secure online shopping experience.
1. Check the date and time on your computer: In most cases, a computer’s inaccurate date and time are the biggest cause of an SSL error or “Your connection is not private” error message. Please update your device’s date and clock and you should not face this error again.
2. Check the Antivirus software: Sometimes antivirus programs can block the website’s security certificate, and as a result you receive a “your connection is not private” error message. Please follow the prompts by your antivirus software to approve our website as secure.
3. Clear browser cache and cookies. Please click the below link corresponding to your browser for instructions on how to reset your cache and cookies:
If the issue persists, simply click here to email us. Please describe your issue in detail, and the browser in which you are using, along with any corresponding screenshots of the error message. Our technical team will review and attempt to provide a resolution.