Due to the ongoing global health crisis all of our delivery partners are experiencing delays across their delivery networks due to increased demand. This includes updates to order tacking, delivery times, and returns.
We do ask that you take all of the below into consideration before contacting our support team, and we appreciate your patience during these unprecedented times.
If you have received your order shipping confirmation email with a tracking number, but the tracking has not updated, please rest assured that your order is on its way and will be arriving to you as quickly as possible.
Due to the increased demand across the United States our delivery partners are processing freight in bulk, and your order may not receive a tracking update until it arrives in your home state or town, and is on the truck for delivery.
Due to stay at home orders and the overall effect of COVID-19, more people are shopping online, which has caused severe congestion to our delivery partners and their delivery networks.
We do ask that you allow an additional 2-3 working days after your quoted delivery time frame before contacting our customer support team.
We continue to provide contactless delivery through our delivery partners, to ensure you are keeping safe while staying at home.
With more and more people staying at home and shopping online, this has caused an effect on how fast your return makes it's way back to us. For efficiency our delivery partners are delivering inbound freight to us in bulk once a week, this includes your order return.
If your return order tracking is showing delivered, but you have not received your refund yet, we do ask that you wait an additional 7 working days for your refund to be processed.
We apologize for the above delays, and assure you we are doing our absolute best to respond to you as quickly as possible, and give you up to date and accurate information.